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Coronavirus Information and Resources

COVID-19 Preparedness and Policies

Today, more than 400 people enjoy life at The Forest and more than 275 staff members are an integral part of their lives. Coronavirus / COVID-19 may keep us socially distanced, but we are still a vibrant, active community dedicated to learning, moving, sharing, and growing.

Updated Wednesday, October 27, 2021

All Forest team members returned to full duty beginning March 28, 2021. This allowed us to return to service in some areas, fully train and prepare for future increases in and access to services in other areas, and helped us feel much more connected as a community.

All team members of The Forest at Duke, deliveries, and contractors must continue to be screened before accessing the community. A daily temperature must be recorded, and a brief health questionnaire must be completed.

Effective October 4, 2021, a full COVID-19 vaccination is required for all TFAD team members as a term of employment. Individuals granted medical or religious exemption must participate in twice weekly COVID-19 testing and comply with daily symptom monitoring, masking, and other applicable protocols.

Updated Wednesday, October 27, 2021

The Forest at Duke continues to offer on-site vaccination clinics as needed. First, second, and booster doses are available. Current and incoming residents can schedule with our on-site clinic by phone at 919-419-4020. Current and new team members can schedule with Human Resources.

Please view this infographic to better understand the phases of COVID-19 vaccination, as explained by the NC Department of Health and Human Services.

Updated Wednesday, October 27, 2021

Visitation – Independent Living

Residents may have visitors inside their apartment or cottage beginning March 17, 2021. Visitors may stay overnight in resident cottages or apartments. Dining venues and guest rooms are not available for use.

Residents should follow notification procedures, informing Reception and front gate Security Officers of scheduled visitors.

All visitors must wear a mask and screen at the Community Center entrance before proceeding to visit in resident homes.

Visitation – Health & Wellness Center

Visitation within the Health & Wellness Center is currently suspended for families, friends, and other visitors. The visitation protocol implemented in the Health & Wellness Center by the North Carolina Department of Health and Human Services is as follows:

  • Scheduled outdoor visitation continues to occur 7 days per week.
  • Hospice visitation continues 7 days per week for 2 hours in the afternoon.
  • Compassionate Care visits are scheduled on an as-needed basis.
  • Masks continue to be required inside the Health & Wellness Center.

Due to the rapidly changing nature of the pandemic, all visitation is subject to change, based on necessary isolation or as directed by governing agencies. Please contact Jessica Hackett, Resident Navigator, at 919-419-4086 or for information regarding the current Health & Wellness Center visitation policy.

Updated Monday, August 23, 2021

Resident Notifications

To keep The Forest community well informed, updates will be distributed to residents via Channel 1390, TouchTown screens, Telephone Emergency Notification System (TENS), and our brightly colored notices, as well as email, when possible.

Dining Services

We will continue with delivery services and are pleased to offer a reopening of in-person dining venues for resident use only beginning Monday, August 17, 2021. We will reopen with less capacity and some changes in service, but our focus will be on creating a quality and pleasurable experience with good food and service, while still meeting the needs of those who may be less comfortable with in-person dining.

Reservations for in-person dining are required. Additional information on reservations provided below. Please note that all venues remain open to residents only.

Hours of Operation

Rosewood and Heartwood Café—waited service only
Monday – Saturday, 5:00 p.m. – 7:00 p.m.
Sunday 11:30 a.m. – 2:00 p.m.

Greenwoods Fresh Cut—dine-in (available beginning Monday, August 23) and take-out service
Open daily 11:30 a.m. – 6:30 p.m.

Taproot—drink service and limited bar menu
Fridays 4:00 p.m. – 8:00 p.m.


Rosewood and Heartwood Café—Due to reduced capacity, reservations are limited to TWO per household per week, with a waiting list. Upon arrival, please wait to be seated. Al fresco dining remains an option; request outside seating when making a reservation.

Taproot—ONE reservation per week per household. Drink service and limited bar menu available. Residents will be charged for alcoholic beverages.

Call 919-419-4036, email, or use Viibrant to make a dining reservation.

General Services

Housekeeping: In April 2021, we resumed weekly housekeeping schedules, integrating those who wished to have weekly service and providing an adjusted schedule for those who were not yet ready to resume service. As exposure to COVID-19 is identified, those residents that are isolating will have housekeeping suspended through their period of isolation.

Updated Wednesday, October 27, 2021

The North Carolina Department of Health and Human Services requires all employees who work in nursing home environments to be tested for coronavirus every other week. The Forest at Duke team members working inside our Health & Wellness Center began receiving these tests at the end of July 2020. If there are no positive cases, testing will continue every other week. If there are positive cases of coronavirus among staff, testing will move to every week until there are no new cases for 28 days.

Since March 2020, The Forest at Duke has had nine residents in the community test positive for the virus. These residents self-isolated in their homes immediately and have since fully recovered. To date, no additional residents or team members tested positive from these findings.

If you have questions about the coronavirus, the following websites offer comprehensive information:

CDC: Centers for Disease Control and Prevention

NC Division of Public Health

The Society for Post-Acute and Long-Term Care Medicine: AMDA Update on COVID-19