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Coronavirus Information and Resources

COVID-19 Preparedness and Policies

Today, more than 400 people enjoy life at The Forest and more than 275 staff members are an integral part of their lives. Coronavirus / COVID-19 may keep us socially distanced, but we are still a vibrant, active community dedicated to learning, moving, sharing, and growing.

Updated Monday, May 24, 2021


All Forest team members returned to full duty beginning March 28. This allows us to return to service in some areas, fully train and prepare for future increases in and access to services in other areas, and helps us feel much more connected as a community.

General Services

Resumption of a variety of services will transition during the month of April:

  • Housekeeping: We will begin to resume weekly housekeeping schedules, integrating those who wish to have weekly service and providing an adjusted schedule for those who are not yet ready to resume service.
  • Transportation: Beginning April 12, we will initiate grocery trips using our buses with smaller capacity (the Forest Forward will have detailed information). Concierge transportation will be available beginning April 26, with routes to RDU. Our on-campus shuttle will begin in April – date to be determined.

Dining Services

We will continue with delivery services and are pleased to offer a reopening of in-person dining venues for resident-use only beginning May 17th. We will reopen with less capacity and some changes in service, but our focus will be on creating a quality and pleasurable experience with good food and service, while still meeting the needs of those who may be less comfortable with in-person dining.

Reservations for in-person dining are required. Additional information on reservations provided below.

Hours of Operation

  • Rosewood and Heartwood Cafe – waited service only
    • Monday – Saturday 5:00pm – 7:00pm
    • Sunday 11:30am – 2:00pm
  • Greenwood’s Fresh Cut – remains takeout only
    • Open daily 11:30am – 6:30pm
  • Taproot – drink service and limited bar menu
    • Fridays 4:00pm – 8:00pm


  • Rosewood and Heartwood Cafe
      • Due to reduced capacity, reservation are limited to TWO per household per week with a waiting list.
      • Upon arrival, please wait to be seated.
      • Al fresco dining remains an option; request outside seating when making a reservation
  • Taproot
      • ONE reservation per week per household
      • Drink service and limited bar menu available
      • Residents will be charged for alcoholic beverages

To make a reservation:

Call: 919-419-4036 |  email: |  Viibrant: 

Updated Monday, May 24, 2021

The Forest at Duke is partnering with CVS Health to offer on-site vaccination clinics for Phase 1A. This ensures that vaccines are transported, stored, and administered by trained health care professionals. Three successful clinics took place on January 6, February 3, and March 3.

Moving forward, The Forest at Duke has pharmaceutical partners to provide ongoing vaccinations for both incoming residents and new team members if needed.

Please view this infographic to better understand the phases of COVID-19 vaccination, as explained by the NC Department of Health and Human Services.

Updated Monday, May 24, 2021

Visitation – Independent Living

Residents may have visitors inside their apartment or cottage beginning March 17th. Visitors may stay overnight in your cottage or apartment. Dining venues and guest rooms are not available for use. Common areas are open for resident use.

Please follow notification procedures informing Reception and hence the Front Gate of scheduled visitors.

All visitors must screen at the Community Center entrance before proceeding to visit in your home.

Visitation – Health & Wellness Center

The visitation protocol implemented in the Health & Wellness Center by the North Carolina Department of Health and Human Services is as follows:

  • Scheduled outdoor visitation continues to occur 7 days per week.
  • Hospice visitation continues 7 days per week for 2 hours in the afternoon.
  • Compassionate Care visits are scheduled on an as needed basis.
  • Independent Living residents may visit with Health Center residents. Please screen at a kiosk prior to doing so.
  • Masks continue to be required while in the Health Center.

All visitation is subject to change, based on necessary isolation or as directed by governing agencies.

Please contact Jessica Hackett, Resident Navigator, at 919-419-4086 or for information regarding the current Health & Wellness Center visitation policy.

Updated Monday, May 24, 2021

Resident Notifications

To keep The Forest community well informed, updates will be distributed to residents via Channel 1390, TouchTown screens, Telephone Emergency Notification System (TENS), and our brightly colored notices, as well as email, when possible.

Community Center Spaces

The common area spaces in the Community Center are open for use by residents and no longer require reservations.


We will begin offering selected in-person classes as well as continuing some Zoom offerings. Fitness programming on Channel 1391 will continue as scheduled. Residents should check with Resident Life and the Forest Forward for updates.

Classes and Programs

We will begin with some in-person classes and programs and limited use of the Auditorium and Party Room. Residents should check the Forest Forward, Viibrant Portal, and Connections for information.

Updated Monday, May 24, 2021

The North Carolina Department of Health and Human Services requires all employees who work in nursing home environments to be tested for coronavirus every other week. The Forest at Duke team members working inside our Health & Wellness Center began being tested at the end of July 2020. If there are no positive cases, testing will continue every other week. If there are positive cases of coronavirus among staff, testing will move to every week until there are no new cases for 28 days.

Since March 2020, The Forest at Duke has had three residents in Independent Living test positive for the virus. These residents self isolated in their residences immediately and have fully recovered. No residents or team members have tested positive from these findings.

All team members of The Forest at Duke, deliveries, and contractors must continue to be screened before accessing the community. A daily temperature must be recorded, and a brief health questionnaire must be completed.

If you have questions about the coronavirus, the following websites offer comprehensive information:

CDC: Centers for Disease Control and Prevention

NC Division of Public Health

The Society for Post-Acute and Long-Term Care Medicine: AMDA Update on COVID-19